Customer Service Retention Specialist

4S Ranch, CA 92127

$20-$23/hour to start

Temp-to-Hire

Training Schedule: Monday-Friday, 7:30 AM-4:00 PM

Regular Schedule: Monday-Friday, 7:00 AM-3:30 PM

Requirements: Must be able to pass a background check and drug screen prior to starting.

Position Overview

Ultimate Staffing is seeking a Customer Service Retention Specialist to join a growing team in Rancho Bernardo. This role is focused on delivering exceptional customer service, handling account inquiries, and assisting customers who are considering canceling services. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Answer inbound calls related to cancellations, billing, payments, pricing, products, and general account inquiries.
• Utilize customer retention tools and resources to encourage customers to retain services.
• Assess customer concerns and route calls to the appropriate department when needed.
• Navigate multiple systems and applications simultaneously.
• Accurately document customer interactions in the company database.
• Meet departmental call metrics and performance expectations.
• Verify and update customer account information as needed.
• Deliver outstanding customer service and maintain a positive customer experience.

Qualifications

• Minimum of 1 year of customer service experience.
• Previous retention or call center experience preferred.
• Strong attention to detail and accuracy.
• Excellent verbal, written, and organizational skills.
• Ability to communicate effectively with customers and employees at all levels.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Strong computer and multitasking skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.